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About Your Order

Do you offer a warranty?

Yes, Talking Point Cards is proud to provide a 60-day limited warranty that any physical Talking Point Cards product sold will be free of any defects in materials and workmanship, and be delivered to you in good condition. If you experience issues wi

What payment types do you accept?

We accept the following payment methods:. We do not accept any form of ‘pay later’ systems, e.g.: Afterpay, Pay-In-Four or Klarna. We will not put our customers in debt to purchase our products, no matter how beneficial it might be for business.

Can I pay later or in installments?

No, we do not accept any form of ‘pay later’ systems, e.g.: Afterpay, Pay-In-Four or Klarna. We will not put our customers in debt to purchase our products, no matter how beneficial it might be for business.

How do I track my order?

When you place an order, you will receive an order confirmation email. If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folder. After your order is placed, you can check to see w

Can I order a custom product?

Due to the scale of producing our products, we require a minimum order size to make any customized product. This is generally 1,000 - 2,000 units, depending on the product. If you still want to discuss specially produced customised products, please c

Are there any exclusions to Talking Point Cards store credits / vouchers, discounts or promo codes?

Discounts, promo codes and Talking Point Cards store credits / vouchers do not apply to sale items unless otherwise noted and cannot be combined with other offers. Only one Talking Point Cards store credit / voucher or promo code can be used per purc

When will my order arrive?

We do our best to ensure a fast turnaround at the warehouse of 1-2 days (unless unforeseen circumstances cause a delay). From there, our standard shipping times apply. Refer to the below table for total shipping times based on location and shipping m

I placed an order but haven’t received my order confirmation. What should I do?

If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folder. We recommend checking there first. If you still can’t locate it, please contact us at [email protected] to re

How can I cancel my order?

All cancellations must be requested within 24 hours of placing your order. If you would like to cancel your order, please email our Customer Support team at: [email protected]. After 24 hours, your order may have left the warehouse, after

What should I do if I received the wrong item(s)?

Send us an email at [email protected] with your order ID and a summary of the problem within 2 days of receiving your shipment, and we will sort it out for you!

Do you have any discounts or special offers?

We often run promotions on different products, but as these change frequently you need to check the home page of the website to see what public discounts are currently active. We offer bundle deals on related products where you can save money on the

I have a discount code which is not working, how do I redeem that offer?

All discount codes are subject to either the stated duration (e.g.: ‘until [November 1]’), or the conclusion of a specific promotion (e.g.: ‘Christmas Sale’). Please check first if the promotion for that discount has ended. If the discount is still v

Can you apply a discount code after I have placed the order?

No, we cannot retroactively apply a discount code to an order. The discount code must be entered at checkout to receive the current promotion or discount.

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the 'Discount Code' field. • Click 'Apply' to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble entering y