talkingpointcards

Talking Point Cards | Help Center

How much does shipping cost?

Where does free shipping apply to?

What products does free shipping apply to?

How long will my order take to be delivered?

Where will my order ship from?

Do you offer express shipping?

Do you ship internationally?

Which delivery company is used for shipping?

How do I change my shipping address?

What is the delivery timeline if I ordered multiple items?

I believe the carrier lost my package, what should I do?

I have not heard from the carrier yet about my parcel. What can I do?

My order said it was delivered, but I can't find it. What should I do?

When will I receive my digital product?

What should I do if I don’t receive my digital product?

Shipping

Do you offer a warranty?

What payment types do you accept?

Can I pay later or in installments?

How do I track my order?

Can I order a custom product?

Are there any exclusions to Talking Point Cards store credits / vouchers, discounts or promo codes?

When will my order arrive?

I placed an order but haven’t received my order confirmation. What should I do?

How can I cancel my order?

What should I do if I received the wrong item(s)?

Do you have any discounts or special offers?

I have a discount code which is not working, how do I redeem that offer?

Can you apply a discount code after I have placed the order?

How do I apply promo/discount codes?

About Your Order

What are your products made from?

Where are your products made?

How do conversation starter cards work?

Why do the conversation starter cards work?

Who are the experts who have contributed to the products?

How are conversation cards better than asking “How was your day?”

Should I really feel like I need cards to communicate with my loved ones?

How should I use conversation starter cards with my family?

How should I use conversation starter cards with my spouse or partner?

How should I use conversation starter cards with my children?

How should I use conversation starter cards with my friends?

How should I use conversation starter cards in times of crisis or difficulty?

How should I use conversation starter cards in schools or classes?

How should I use conversation starter cards in therapy or counselling?

What is the Talking Point Cards Journey?

Care instructions

How durable are Talking Point Cards products?

Are there any duplicate questions between the Talking Point Cards products?

Is Talking Point Cards sold in any retail stores?

What is the professional license for digital products?

Digital Products Terms and Conditions

About Our Products

What is your return policy?

What is your exchange policy?

When will I receive a refund from a return?

What if my product arrives damaged?

Can I get a refund on a digital product?

Can I exchange one product for another after purchasing?

I was gifted one of your products, can I switch it for a different one?

How do I contact customer service?

Returns, Refunds and Exchanges

Do you ship worldwide?

Do you offer expedited shipping?

How do I use my benefits/rewards points?

Do you offer refunds or exchanges?

What do I do if I receive the wrong item in my order?

Yes, Talking Point Cards' customers live all across the globe, so we can (and do) ship to anywhere with a letterbox. Outside of the Free Shipping areas (USA, CA, AU and the UK), shipping may vary as we do not offer a flat rate, but you will be able t

Yes, Talking Point Cards&apos; customers live all across the globe, so we can (and do) ship to anywhere with a letterbox.Outside of the Free Shipping areas (USA, CA, AU and the UK), shipping may vary as we do not offer a flat rate, but you will be able to review the total cost before completing your order. Import duties and taxes:Customers outside of the countries we ship orders from (USA, CA, AU and the UK) will pay applicable import, duty, and Customs fees as determined by your local government. For some countries, these charges are collected at checkout. Please carefully read all messages at checkout to determine whether duties and taxes are pre-paid or due upon delivery.Talking Point Cards does not offer refunds on international orders refused due to unpaid import-related costs.As with all international shipments, Customs fees are determined by your local government. Any fees are due and collected by the carrier at the time of delivery. Since Talking Point Cards does not set these fees, we are unable to provide an estimated amount.

Within the continental United States:. Shipping for orders over $50 USD is FREE. Shipping for orders under $50 USD is $7 USD. Standard flat rate shipping is delivered after 4–8 business days in transit. Express flat rate shipping is available for an

We offer express delivery to most locations with tracking available. Express shipping times for different locations are listed below**:. Express delivery to the USA: 2-4 days*. Express delivery to CANADA: 2-3 days*. Express delivery to AUSTRALIA: 2-4

<div data-dynamic-column data-faq-item id="isPasted"><div data-dynamic-column>We offer express delivery to most locations with tracking available.&#xA0;Express shipping times&#xA0;for different locations are listed below**: <ul style=" text-decoration: none;"><li>Express delivery to the&#xA0;USA: 2-4 days*</li><li>Express delivery to&#xA0;CANADA: 2-3 days*</li><li>Express delivery to&#xA0;AUSTRALIA: 2-4 days*</li><li>Express delivery to the&#xA0;UK: 1-3 days*</li></ul> *NOTE: Delivery times are IN ADDITION to order processing times (1-2 days). Make sure to include this processing time in your delivery calculation.** NOTE: that express shipping times are not guaranteed. The entire shipping industry is still facing unprecedented challenges and delays, causing a worldwide slowdown in deliveries. Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates on our website accordingly.In regions outside those listed above, we don&#x2019;t offer an express option. This is because the current express services in those regions aren&#x2019;t reliable enough, or there are currently no options available in that region with our current warehouse network.</div></div><div data-dynamic-column data-faq-item><a data-faq-header style=" text-decoration: none;"> </a></div>

To use your rewards points, copy the code that we shared with you and proceed to checkout. Enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order.

To use your rewards points, copy the code that we shared with you and proceed to checkout. Enter your code in the &apos;Discount Code&apos; field.Click &apos;Apply&apos; to see your new total before finalizing your order. Only one code can be used per order.

YES - you'll love your TALKING POINT CARDS products or your money back!. We stand behind our products. If for any reason you are not completely satisfied with your purchase, we offer a full refund less shipping of your unused products. Send us an ema

YES - you&apos;ll love your TALKING POINT CARDS products or your money back!<div data-faq-content><div data-answer-wrapper data-id="40228533">We stand behind our products. If for any reason you are not completely satisfied with your purchase, we offer a full refund less shipping of your unused products.Send us an email to support@talkingpointcards.com first to let us know why you are requesting a refund, and we will give you additional information from there.We take all the risk out of ordering by offering an unmatched&#xA0;satisfaction guarantee.We&apos;ll always do our best to take care of you.100% SATISFACTION GUARANTEE!</div></div>

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at support@talkingpointcards.com with your order ID and a summary of the problem for further assistance. Include a photo of the item

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at <a href="mailto:support@talkingpointcards.com" id="isPasted" style=" text-decoration: underline;" target="_self">support@talkingpointcards.com</a> with your order ID and a summary of the problem for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

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