What is your return policy?Updated 3 months ago

We stand behind our products!

We think you’re going to love your Talking Point Cards products. However, if you aren’t completely satisfied with your purchase, you can return your physical item(s) within 60 days of purchase. There are no exchanges or refunds for digital products.

How do I submit a return request?

To submit a return request, simply email us at [email protected] and let us know why you are requesting a refund. We will give you additional information about how to package the product and where to send it from there.

The fastest way to ensure you a refunded quickly is to send us the receipt of return shipping, showing the charge paid and the tracking number. That way we don’t have to wait for the return to arrive at our warehouse and it be check that it’s yours.

To be eligible for a return, your physical item MUST be in its original condition and returned without:

• Signs of wear or improper care
• Damage, deterioration or other marks
• Missing components or parts

Talking Point Cards monitors return  activity for abuse and reserves the right to limit returns. All returns are subject to validation and approval at Talking Point Card’s sole discretion.

Returns are refunded to the original payment method (original shipping costs are not refunded). 

Please send us proof of return shipment (a tracking number or shipping receipt will be fine) to expedite your refund.

Returned items must be shipped back in the original packaging, or similar packaging that will prevent item(s) from damage whilst in transport.

When you have initiated the return of your product(s) you must return the product(s) to us within 14 days of letting us know.

You will be responsible for the cost and risk of returning the item to us, except in the case of faulty items or items damaged during shipping to you.

Nothing in this section is intended to limit or exclude your rights at law to return products including any of your statutory rights as a consumer under the Australian Consumer Law.

What if my product arrives damaged?

We have an easy 60-day moneyback warranty for defects and damage. In order to file a warranty claim in the event of a defect, simply email us at [email protected] with at least 1 image* of the product in question and your original order ID number.

We may ask you to provide further information to support your claim to assist us with our assessment of the damage, defect or fault. We will respond to your application for return within a reasonable time.

*Additional images may be required depending on the nature of the defect.

You can read the full details of our warranty here.

What happens if I lodge a return request?

If we confirm your return request:

• Ship us the product to your closest warehouse at your cost (we will provide the address)
• Once we either receive the product at the warehouse OR we receive confirmation you have shipped it (a valid tracking number or a shipping receipt will suffice), we will either:
  1. Refund the price of the product, or
  2. Replace the product (if you prefer)

Note: Returned items must be shipped back in the original packaging, or similar packaging that will prevent item(s) from damage whilst in transport.

How long will it take to receive a refund?

Refunds typically take 4-7 days from the date of confirmation or product return to be processed. If you do not receive your refund within that time frame, please contact our Customer Support team at [email protected]. All refunds will be processed to the payment method used for the original purchase.